Delete your account and data

You can do it yourself, in a couple of minutes, without asking anyone. If you cannot sign in, write to us and we will do it for you.

In the app — the fastest way

On your phone: open the EventHelm app, go to Session, and tap Delete my account.
On the web: sign in at app.event-helm.com, open Settings, and choose Delete account.
We ask why you are leaving, then email a six-digit code to your account's address. Entering the code deletes the account.

Cannot sign in? Ask us

Email support@event-helm.com from the address on the account, with the subject Account deletion request. We will confirm it is you, delete the account, and write back to say it is done.

If you write from a different address we will ask you to prove the account is yours before deleting anything — the same protection that stops someone else deleting your account.

What gets deleted

Your account and personal details — name, email address, and the phone number you saved, if any.
Organizations you are the only member of, with their events, guest lists, registrations and billing history. This only happens while an organization has no tickets — see below.
Your membership of organizations other people own. Those organizations carry on; you simply leave them.
Every signed-in session, on every device, including the one you are using.
Files you uploaded — logos, event covers and ticket artwork.

Deletion is immediate and cannot be undone. There is no grace period, so please be sure before you confirm.

What survives, and why

Some records are not erased the moment you confirm. Most run out on their own schedule; two small ones are kept for good.

Records that expire — your ended sessions (within about 37 days), your account's security history and error logs (90 days), and our platform audit trail (2 years), which also notes that the account was deleted. Our database backups keep a copy until those backups are themselves deleted.
What you did in other people's organizations — they keep the records you created there, such as events and guest lists, and activity history that may name you.
A free-credit record, kept for good to stop the one-time free credits being claimed again by deleting and recreating an account.
One row recording why you left, if you chose to tell us, kept for good so we can improve the product.

Neither of the last two holds your email address, phone number or device fingerprint in readable form — only as an irreversible keyed hash. This matches our Privacy Policy, which describes each of them in full.

What can block deletion

You cannot delete your account while you are the last owner of an organization that has other members, or that has generated tickets. Neither kind of organization can be deleted, so hand it over to someone else first. The app names the organizations and points you at the transfer. If nobody is left to take it, write to support@event-helm.com and we will sort it out with you.

Guests are not EventHelm users

If you received a ticket from an organizer, you do not have an EventHelm account — the organizer holds your details, and they are the people to ask. Tell them you want your data removed. An organizer can delete a guest until a ticket is issued; after that, the ticket and the guest it was issued to are kept as the record of what was issued, and cannot currently be deleted. If you cannot reach them, write to us and we will help you find the right contact.