EventHelmWe're here to help
Questions, problems or feedback — reach us by email and we'll get back to you as soon as we can.
General support
Product questions, account help, or anything you can't figure out.
support@event-helm.comReport a problem
Something broke? Include your error ID (below) so we can find it fast.
Report an issueReporting a problem? Include these and we'll fix it faster
- Your error ID — when something goes wrong on our side, EventHelm shows a code like
EH-ERR-XXXXXX. Quote it in your report: it lets us jump straight to what happened, without you sharing anything sensitive. - What you were doing — the page you were on and the action you took (for example, "sending a batch by email" or "applying a coupon at checkout").
- Your organization and event name — so we look in the right place.
- When it happened — a rough time and your timezone is plenty.
Common questions
I didn't receive my sign-in code.
Codes arrive by email within a minute or two. Check your spam folder first, then request a new code — the newest code is the one that counts. Still nothing? Write to us and we'll investigate.
A guest says their ticket never arrived.
Open the batch's distribution view: the delivery ledger shows every attempt and its outcome per recipient. Recoverable failures can be resent free; if the address or number was wrong, correct it and send again.
How do I add teammates or door staff?
Invite them from your organization's settings and pick a role — marshals get exactly the check-in access they need at the door, and finance can see billing without touching events.
Where do I find my invoices?
Every purchase appears in your organization's billing history with a downloadable USD invoice PDF.
How do I delete my account?
Account deletion is available from your settings. If you run into any trouble, email us and we'll take care of it.
Company
EventHelm is a product of MindPair Labs Private Limited. For our legal terms, see the Privacy Policy and Terms of Use.